Cancellation policy: You must give at least 24 hour notice for cancellation to receive a full refund for most experiences. Cancellations within the 24 hour period leading up to event may be eligible for store credits. Minimum requirement for participation requires the ability to swim short distances and tread water without a personal flotation device (PFD) or lifejacket on. We do not do a swim test and rely on the honesty of the participants to answer this question truthfully in order to remain safe onm the water. A properly fitted and sized PFD or lifejacket is required to be worn for all TISUP on-water experiences. Please be on time upon returning equipment. Late fees may be added especially for end of day rentals returning after our closing time.
TORONTO ISLAND SUP INC. Activity location: JJGR+QW Toronto, Ontario (this location does not actually have a real address and is just past (west of) the Riviera Restaurant and Algonquin bridge on Wards Island) Mailing address: 4 Channel Avenue, Toronto, ON, M5J 1Y4
GENERAL HOURS - JUNE 1 to SEPT 30 Monday-Friday 10:00 am to roughly an hour before sunset Saturday-Sunday 9:30 am to 7 pm *Some experiences happen outside these hours* **Closed on days with inclement weather such as extreme winds, heavy rain, thunderstorms** ***Plan your trip. Before showing up please pre-book using this website to ensure we are open and have space***
General inquiries, day-to-day matters (May-Sept): firstname.lastname@example.org (416) 899-1668 *Due to high volumes of customers on the weekends, it's hard for us to answer every phone call. If you are calling about being late and shifting your booking and we don't pickup, please just show up and we will try and move you as best we can.*
Large group bookings, business inquiries: email@example.com